Lacey Hayes

Lacey was fantastic to work with for a busy Canada Grand Prix weekend. She found the perfect hotel within my budget and preferred location in Old Port, and went above and beyond to secure an early check-in, a room upgrade to fit a rollaway for my child, and thoughtful welcome amenities. Thanks to her, the Auberge really added some exceptional touches—wine & charcuterie, branded battery packs, eye masks, and other gifts —really set the stage for a great stay. I highly recommend Lacey for her attention to detail and personalized service!

Huge thanks to Lacey, who booked this room on very short notice after my travel plans changed. She went the extra mile—securing a great rate, coordinating with hotel staff for our early check-in, and even arranging for potential child care with the Concierge. Highly recommend working with her if you want someone who truly takes care of every detail.

I booked this trip on relatively short notice, and my travel advisor Lacey made everything incredibly easy. She found me a great rate and encouraged me to upgrade to Aqua Class, which was absolutely the right call — it made a big difference to have extra space, spa access and added perks thanks to her Virtuoso connections. She handled all the details so my travel plans were seamless. I’d sail with Celebrity — and book with Lacey — again in a heartbeat.

Lacey made the booking for this hotel, which made it very convenient. We will book our next trip to Europe with her.