Situated in Cape Town's bustling city center, the hotel occupies two beautifully restored heritage buildings that showcase South African culture and timeless elegance. Guests enjoy panoramic views of Table Mountain, Lion's Head, and Signal Hill, along with immediate access to landmarks like the Houses of Parliament, the Groote Kerk, and St. George's Cathedral. Art enthusiasts and history lovers will appreciate the proximity to heritage sites and museums, while foodies can explore a diverse culinary scene both within the hotel and nearby.

Featuring high ceilings, large windows, and elegant furnishings, the rooms and suites reflect the hotel's heritage while providing contemporary amenities. Located in both the Heritage Wing and the modern Tower, accommodations range from Superior Interior Rooms suited for business travelers to the opulent Presidential Suite. Many rooms offer views of Table Mountain, Lion's Head, or the cityscape, with some featuring private balconies or floor-to-ceiling windows. Guests staying in Taj Club Rooms and suites have exclusive access to the Taj Club Lounge, personalized butler service, and additional amenities. For families or larger groups, the spacious two-bedroom suites provide ample space and comfort, while the Presidential Suite includes an expansive terrace, private dining room, and personal health center.

Positioned in Cape Town's city center near landmarks like Table Mountain, the V&A Waterfront, and the Bo-Kaap neighborhood, the hotel is approximately a 20-minute drive from Cape Town International Airport (CPT). Concierge services can arrange private transfers or car rentals, and valet parking is offered.