Gena Carlstrom

Gena always goes above and beyond in planning our trips. She thinks of every detail so that we don’t have to. She is on top of our reservations for dinner and any activities we might have during our stay. I especially appreciate reminders as we get closer to activities on our trip. Gena always responds quickly and takes care of our needs as soon as possible. Gena is the best and I can’t imagine going on a trip without her now!

Gena was so easy to work with. She was able to make sure the hotel staff took care of my husband’s birthday along with ensuring we had our breakfasts taken care of and a fabulous room upgrade as well. She regularly checked in with me to make sure any and all requests were accounted for right up until the night before. She made it incredibly easy to have a wonderful and relaxation vacation.

Gena was so incredibly helpful planning our trip. We contacted her very last minute and she was immediately on top of it and making moves for us. Her communication was top notch and made us feel like we had a true advocate to make our trip extra special. She helped us get room upgrades, food and beverage credits and welcoming gifts for our 10 year anniversary. This was our first time using a travel advisor and after this experience with Gena, we wouldn't do it any other way!

Gena was the reason our trip went so smoothly. Her advice about how to maximize our time during a relatively short getaway was invaluable, allowing us to fully take advantage of our days in both San Jose and La Fortuna. Our excursions and transport were top notch, and Gena's communication leading up to the vacation was thorough and responsive. Every email I got from Gena made me even more excited for the trip!