Paradisus Playa del Carmen — Family Concierge: Where Everyone in the Family Feels Like a VIP

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Advisor - Robert Love
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Robert Love

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Paradisus Playa del Carmen — Family Concierge: Where Everyone in the Family Feels Like a VIP
Curator’s statement

There are very few resorts we return to again and again, but Paradisus Playa del Carmen has become a go-to for our family. We’ve stayed here four times now, always booking in the Family Concierge section (formerly known as The Reserve), and each visit has exceeded our expectations. It’s one of those rare resorts that manages to cater to both kids and adults without compromising on style or service.

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The Family Concierge experience starts from the moment you arrive. Check-in is completely separate from the main lobby, tucked away in a quiet, welcoming space just for Family Concierge guests. It’s relaxed, personal, and a great first impression of what the rest of the stay will feel like. Upon arrival, you’re introduced to your personal butler, who becomes your go-to for anything you might need throughout your trip. Our butler always makes Claire’s stay extra special, leaving behind little surprises like balloon animals, scavenger hunts, and games in our room each afternoon. She looks forward to it every day, and honestly, so do we. It’s such a thoughtful touch that gives her something fun to enjoy while giving us a few extra minutes of calm.

The Family Concierge Master Suite is our favorite room category here. It’s incredibly spacious with a separate bedroom, a large living area, and a private terrace that’s perfect for early morning coffee or winding down after dinner. It gives us room to spread out without feeling disconnected from one another. The suite is full of thoughtful details, from an upgraded, fully stocked mini bar to a soaking tub that’s perfect after a long day at the pool or beach.

Family Concierge guests also have access to exclusive areas across the resort, which makes a huge difference. We’ve never had to stress about finding a poolside lounger or a beach spot. The service in these areas is also noticeably elevated, consistently attentive without being overbearing. Claire also loves the Kids Club, which gives her a chance to play, explore, and meet new friends, while Matt and I can sneak off for some quiet time. Most days, we head to the YHI Spa and take advantage of the free Thermal Suite access that’s included for Family Concierge guests. It’s the perfect little escape, and a great reminder that vacation can actually feel like a break for parents, too.

Dining here is also a win with over 10 different dining options! There is something that works for everyone. Whether you’ve got a picky eater or want something a little more elevated, Paradisus Playa del Carmen has you covered. We always make it a point to eat at Cappella, the Italian restaurant. Pro Tip: Order several pasta entrée’s and enjoy your dinner “Family Style” so everyone can try multiple dishes. The preferential reservations for Family Concierge Guests are a game changer, especially when traveling during peak season.

Need to know

Paradisus Playa del Carmen continues to be one of the most well-rounded, family-friendly resorts we’ve experienced. It checks all the boxes for convenience, comfort, and that little bit of luxury that makes a vacation feel special. If you’re looking for a resort that truly understands what families need without ever feeling like a compromise. This one’s at the top of my list and I will always recommend it for families traveling to the Playa del Carmen area.

For more inspiration and insider recommendations, visit our Playa del Carmen page.

Advisor - Robert Love

Travel Advisor

Robert Love

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