Curator’s statement
The Los Angeles / Beverly Hills area has many amazing luxury hotels to pick from, and we have tried many of them. On a recent visit, these three properties stood out for their customer service.
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Where to stay
Four Seasons Hotel Westlake Village
Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, this relaxed hotel offers a family-friendly atmosphere.
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Four Seasons Hotel Los Angeles at Beverly Hills
Classic California design paired with Four Seasons luxury boasting a chic cocktail lounge and a full-service spa.
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Four Seasons Hotel Westlake Village
The Four Seasons Westlake Village is truly a gem of a property. It is about 40 minutes from LAX or Burbank Airport. It is also 25 minutes away from Malibu and about an hour from Beverly Hills. It is a great retreat option for a long weekend getaway, girl’s or guy’s weekend (lots of golfing nearby, or corporate meetings or conferences. I stayed in a Deluxe King Accessible room with soothing colors and a modern design.
During the site inspection I was able to see several other room types and can share pictures with anyone who may be thinking about booking. They have connecting room options and one-bedroom suite options that would be great for families. The best-kept secret about this resort is its spa and wellness programming. They have an incredible space for conducting cooking classes and a meditation room open to all guests anytime. They just renovated their spa area and have a lovely outdoor adults-only pool connected to the spa. Click here for information about their wellness retreats. They also have an indoor pool that is very nice and they are currently building another restaurant and outdoor pool that will be for families to enjoy. They also have medical services as part of their spa. They host monthly wellness weeks where they offer specialized treatments and activities.
What truly won me over was the staff at this resort. I mentioned that it was my friend's birthday and the Guest Service Manager made a point to strike up a conversation with my friend and then followed up with sending a bottle of sparkling wine and charcuterie plate to our room for her birthday after she mentioned loving charcuterie boards. We were talking with the restaurant manager and mentioned we wanted to go see the poppy fields and he came back with a map to an accessible hiking trail where he saw poppies in full bloom. These are just a couple of encounters we had that really endeared us to the property. The main restaurant, Coin & Candor is also a great place to grab breakfast or lunch. The patio seating overlooks a large waterfall on the property, and the food was delicious. If you are in the LA area, I highly recommend checking this one out.
Accessibility Tip: The spa pool has a pool lift and the pool loungers are a good height for people who need to transfer from their wheelchairs.
Hyatt Regency Westlake
Right around the corner from the Four Seasons is the Hyatt Regency Westlake. This is a pretty mission-style hotel that is a lower price point than the Four Seasons. The staff here were also very friendly. The accessible room that we had was very spacious and had a lot of counter space in the bathroom. The room also had a small balcony with a table and chairs. The hotel has a small pool but does not serve food or alcohol at the pool although on one occasion, they brought out small glasses of strawberry daiquiris. This hotel also had a lot of conference room space and hosted several events during our stay there so it could also be a good option for corporate meeting space or conferences.
Four Season Hotel Los Angeles, Beverly Hills
This hotel is located right on the edge of Beverly Hills and West Hollywood. Every room has a small, thin balcony that adds a nice aesthetic to the property from the outside but doesn’t have much practical use from the inside. Some of the suites on the higher floors however, have a balcony that wraps around the corner of the hotel where guests can see the Hollywood sign on one side and the view of Beverly Hills on the other side. The hotel does have connecting rooms and good one-bedroom suite options that would work well for families. We had a few issues with getting an accessible room with a roll-in shower but the hotel’s service recovery was very responsive and eventually corrected the issue.
My friend and I used the house car (free for guests to use within a 2-mile radius) to drive us down to Rodeo Drive for window shopping. The pool area at the hotel is a beautiful garden retreat in the middle of the hotel with a lovely patio that serves food and drinks and is connected to the spa.
The hotel has a great restaurant with indoor or patio seating and good food. During our stay, we saw the Good Doctor actor, Freddie Highmore, who was staying at the hotel so celebrity sightings are possible.
Need to know
This trip report is part of our ongoing series on travel to Los Angeles. In need of further inspiration? Check out Grace Cowan's guide, A weekend in Los Angeles.
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Judy & Glenn Tudor
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