Paolo Melendez

What can one say about Paolo? Not enough! He’s kind, funny, thoughtful, thorough with bookings, prompt and always goes above and beyond. I am blessed to have met him on a ship and have him as my First Mate.

I’ve sailed with Virgin Voyages before, so I knew what to expect on the ship — but Paolo Melendez made the booking experience something worth talking about on its own. He was knowledgeable, attentive, and made the whole process feel effortless.

He clearly knows the product inside and out, and I never felt like I was being upsold or pushed in a direction that wasn’t right for me. He listened, answered every question thoroughly, and followed through on everything he said he would. That kind of reliability is rare. As a repeat sailor I already love Virgin Voyages. For future booking, I’d book with him. If you’re planning a cruise and want someone who actually makes the process enjoyable, ask for Paolo.

Paolo is a magician! He found me a 16-night Panama Canal voyage on Brilliant Lady for less than $150 a night for a luxury, adults-only cruise. I don't know how he finds these deals, but it saved me hundreds compared to the standard rates. He made the whole process seamless from booking to boarding. If you want someone who knows the Virgin Voyages system inside and out and can snag you a literal 'steal,' Paolo is your guy. Already looking at what we can book next!

Paolo is an absolute rockstar! He has this magic ability to find 'unicorn' deals that I couldn't find anywhere else. He’s incredibly communicative throughout the whole process and even helped me save more money by leveraging the MNVV perks. If you want a luxury experience without the headache of planning, Paolo is your guy.