Lisa Nicholson

Lisa delivered exceptional customer service and turned a potentially stressful check-in situation into a wonderful experience.

When an issue arose with our reservation upon arrival, Lisa remained calm, professional, and solution-oriented. She took ownership of the situation immediately, communicated clearly throughout the process, and resolved everything efficiently. Not only did she address the issue, but she also arranged an upgraded room, which was an unexpected and much-appreciated gesture.

As this was the final stop on our European trip, her professionalism and genuine care set the tone for a fantastic stay in Paris. Lisa handled everything like a true hospitality professional and demonstrated exactly what great customer service should look like.

Thank you, Lisa, for making our stay so memorable.

★★★★★!!!

Lisa provided exceptional service and played a major role in making our first visit to Amsterdam such a success. From the moment we arrived, she was knowledgeable, responsive, and genuinely invested in helping us make the most of our time in the city.

She arranged reservations for the Anne Frank House and Van Gogh Museum, secured our Eurostar tickets for the final leg of our European trip, and provided outstanding local recommendations throughout our stay. Visiting during King's Day could have been overwhelming for first-time visitors, but Lisa's guidance helped us navigate the celebrations with confidence and enjoy the city like locals.

Her attention to detail, local expertise, and warm hospitality went far beyond what we expected. Lisa is a tremendous asset to the Apollo Hotel, and her efforts made our Amsterdam experience truly memorable.

Lisa provided some of the best customer service we have experienced in our travels.

We have worked with many travel advisors and hospitality professionals over the years, and Lisa truly stands out. When we encountered issues with our room at check-in, she responded immediately, took ownership of the situation, and worked quickly to find a solution. Within a short time, she arranged for us to move to another room and graciously secured an upgrade, completely turning around what had started as a disappointing arrival experience.

What impressed us most was not just that she solved the problem, but how she handled it. She was calm, proactive, communicative, and genuinely focused on ensuring we had a positive stay. Her professionalism and attention to detail made us feel valued as guests.

Lisa went above and beyond at every opportunity and delivered a level of service that exceeded what we have experienced with many travel advisors and hotel professionals. She is an exceptional representative of hospitality and deserves recognition for her outstanding work.

Lisa was absolutely incredible to work with, and I cannot recommend her highly enough for any travel planning needs. She recently helped coordinate our family trip to Hong Kong, and every detail was thoughtfully and seamlessly handled from start to finish.

From accommodations to tours and restaurant reservations, Lisa took care of everything with a level of care and expertise that made the entire experience stress-free and enjoyable. What really stood out was how personalized the trip felt. She truly listened to what we wanted and curated experiences that matched our interests perfectly.

As a nature-loving family, we especially appreciated the stunning hikes she planned for us. They were some of the highlights of our trip and gave us a completely different perspective of Hong Kong that we never would have discovered on our own.

Lisa’s attention to detail, responsiveness, and ability to anticipate our needs made all the difference. We felt supported every step of the way and were able to fully relax and enjoy our time together.

If you are considering working with a travel advisor, Lisa is the one you want. She will elevate your trip in every possible way.

Our stay in Puerto Natales was the perfect way to begin our Patagonia adventure. The hotel was comfortable, welcoming, and ideally located for exploring the region. It gave us a great place to rest and reset before heading into such a remote and rugged part of the world.

Patagonia itself was absolutely incredible, but also very challenging to plan. Having Lisa’s guidance made all the difference. From coordinating the details to helping us feel prepared, she was essential to making our trip smooth, stress-free, and truly unforgettable. We couldn’t have done it without her.