Lauren Hoyt

Lauren goes above and beyond to provide an exceptional experience, from ensuring the hotel was aware we were celebrating a special occasion to proactively following up about updating the booking when a new, lower rate appeared. So grateful for her help and expertise!

Great work by Lauren with our daughter, who has cruised with Lauren's help before. Putting us on the Magic gave us a reasonable sized ship that wasn't overwhelming to the first-time cruisers in our group. Being on Deck 5 gave us easy access to the pools and the buffet on Deck 9 and the venues on Decks 3 & 4.

Our room was aft, as was most of where we wanted to be. The Navigator's Veranda gave me both my own part of the stateroom and a place to sit outside and read (although some of the instruments on the veranda didn't work). The room was the right size for the three of us.

And most important, we had a great family time while the kids enjoyed themselves, with support by Lauren in the months and weeks leading up to the trip.

Lauren booked the cruise for our family reunion, 4 different staterooms, four families with different needs/goals for the trip. Lauren helped us with every step along the way—and was available to answer questions and clarify concerns as they came up. We are so thankful that we had Lauren!

Very glad Lauren recommended the Hotel Hershey! We received complementary breakfast and a huge chocolate basket surprise.

Lauren was absolutely incredible! I needed a weekend getaway and texted Lauren just a few days before our trip. She handed everything so quickly and gave plenty of options. She was able to get a great rate on the hotel and made the process seamless (she even connected my Marriot points) all I had to do was show up and collect the keys!