Jess Earthman

All communication was prompt, accurate and polite. Jess found us a much nicer place that we would have found left to our own devices.

Jess was helpful in finding this room, she offered several options, asked about our preferences and once we had chosen the location she helped book 3 rooms for us to accommodate my siblings who were also traveling with me.

There was a glitch with the online check in procedure but Jess took care of it right away. She was quick getting back to me in all our communications and totally professional. I would work with her again in the future.

Jess was reliable, attentive and helpful. Communication was clear and timely. I had a couple of special requests that were taken care of seamlessly. Jess' recommendations on pastry shop, beer house, etc, have now become my favourites in the area. The room pricing she was able to obtain for us was significantly less than what was offered with regular online booking, and at one point the price dropped even lower than our original booking and she was able to rebook us with a lower price. I look forward to booking our next travel with Jess.

Truly exceptional! Jess exceeded my expectations.

Jess handled every detail of this multi-generational family trip for us, from the hotel bookings to tickets to a basketball game, to securing a hard-to-get restaurant reservation, complete with our preferred bottle of wine set aside in advance. As a bi-coastal family with all ages, we don't always get much time together, or it can be hard to coordinate, so I was so grateful for her consistency in communication, attention to small details, and adding those little touches that really elevated our trip from good to fantastic.