Emma Alfano

Emma has always been fantastic with our trips. Very well thought out, great with recommendations on hotels and activities and presented in a way that is easy to look thru and get us excited about where we are going. Now that we have worked with her several times, she has a great idea of what we like to do and where to stay and provide an experience that we don't forget. She very responsive and provides suggestions that we hadn't thought about and they turn out to be great experiences! She does provide options of the larger hotel chains, but I love the fantastic boutique and unique options she provides as well. Always recommend her to anyone looking for a great experience!

We repeatedly use Emma for our travel needs because she finds us amazing places to stay with special pricing and perks! Emma is incredibly professional and provides exemplary service from the time of inquiry to the time we return home!

Emma was terrific to work with. She provided excellent recommendations for a hotel in Hakone and lots of information and photos of each so that we could make an informed decision. She was very responsive and went above and beyond to help us navigate our travel, including by booking a private driver from the airport and communicating our late arrival to the hotel. Emma also communicated in advance with the hotel about the shuttle/transferring to the train station after check-out. All of Emma's communication was clear and professional. We felt very well taken care of and prepared for travel because of Emma. We look forward to working with Emma again in the future!

Emma was fabulous from start to finish. She did practically everything for us which is exactly what I was hoping for in a travel agent! When we initially connected, she looked to understand exactly what our family's ideal vacation looked like from budget to activities, to resort levels. She offered several different options, and when we landed on Villa Santa Cruz she clearly walked me through all of the available activities and restaurants. She took care of hotel, restaurant, and activity reservations, and all transportation outside of flights. She confirmed all reservations multiple times before we left which resulted in everything running so smoothly during the vacation. She also followed up with me regularly throughout the planning process. The entire vacation was incredible — one of our family's best, thanks to Emma's fantastic service and expertise.